Sunly Energy – Nova Scotia South
- 1 902-890-9912
- November 25, 2024
- http://www.sunly.ca
- hello@sunly.ca
Response Time: Repeatedly called “timely,” “quick,” and “constant,” even through delays with Greener Homes Canada and weather. Several folks said replies came within hours.
Support: Strong post-install follow-through: remote troubleshooting (fixed panel connectivity before the homeowner noticed), proactive hurricane prep outreach, and a “one-year” check-in showing actual production vs. estimate.
Transparency: Sales felt honest. Multiple homeowners said Solar Ascent didn’t upsell panels where they wouldn’t perform (e.g., north roofs); quotes were clear and well organized.
Vitaliy’s take: this is the kind of service pattern I look for—answers fast, no pressure, and consistent help after the system is on.
Cost: Described as “competitive” and “reasonable.” One homeowner compared against bigger out-of-province quotes and still chose Solar Ascent.
Financing: They guide you through Nova Scotia’s loans and rebates (Solar Homes, Solar City, Greener Homes). Multiple reviews say they “handled everything,” including paperwork and lender liaison.
Value: Users reported big bill cuts; one cited $1,800 saved in the first year.
Panels & Inverter: Brands weren’t listed in most notes, but SolarEdge monitoring is mentioned often. One “faulty converter” was replaced right away.
Build Details: Attention to waterproofing, tidy conduit routing through eaves, and critter guard included in installs were specifically praised.
Professionalism & Safety: Crews described as efficient, respectful, clean, and safety-focused (safety briefings, proper gear, well staffed).
Timeline: Many installs wrapped in two days, with smooth NS Power inspections. They adapted to client construction delays and coordinated around other trades.
Permits: Homeowners consistently say Solar Ascent handled permits, inspections, and rebate paperwork end-to-end.
Energy Output: Multiple systems outperformed estimates:
+3.5% after a year (company sent the notice)
+10% after a year
+15% after a year (7,840 kWh estimated vs. 9,224 kWh actual)
Another system made 5.8 MWh in 5 months
Savings: “Virtually eliminated power bills” shows up more than once.
Monitoring: The SolarEdge app gives minute-to-minute production and per-panel views.
History & Local Presence: Local Halifax/South Shore team; names like John Jennex, Matt, Morgaine, Andrew appear often with praise.
Reviews: Overwhelmingly positive across years, including 1–2+ year follow-ups.
Certifications: Not mentioned in the materials provided.
What Clients Liked (themes)
Clear, honest quotes; no upselling
Financing/rebate handling
Clean workmanship; respect for property
Quick troubleshooting and follow-up
Safety first; professional crews
Proactive communication (even during storms)
What Clients Complained About
SolarEdge app limitations: great for production, light on house consumption data compared to NS Power bills
A few external delays (NSP/COVID/hurricanes)—company communicated well and pushed things along
One minor install issue—fixed immediately; one hardware hiccup—replaced quickly
Panels/Workmanship: Lengths not stated in the reviews.
Performance Guarantees: Not stated.
Action Seen: Fast hardware replacement and active remote diagnostics.
Vitaliy’s note: I’d ask Solar Ascent to put panel/inverter/workmanship warranty years in writing on the quote.
Regulations & Incentives: Deep familiarity with NS Power, Solar Homes, Solar City, and Greener Homes. They submitted time-sensitive applications quickly (one customer avoided losing $6,000 in rebates).
Climate Considerations: They discussed hurricane concerns and pre-storm steps; designs considered roof types (including metal roofs) without voiding warranties.
Maintenance & Check-Ins: Ongoing check-ins; quick responses “even a year later.”
Issue Resolution: Remote fixes, rapid part swaps, app guidance.
Upgrades: Will integrate with existing arrays and mixed hardware/software when needed; open to future expansion questions.
Ethical Sourcing/Recycling: Not covered in the notes.
Impact in Practice: Users report covering most/all household usage and sending excess to the grid.
Design: They right-size systems (even recommend smaller when smarter).
Aesthetics: Clean conduit runs, neat arrays, tidy job sites; one client got a drone photo of the finished roof.
Complex Cases: Successfully added panels to an existing non-standard setup; coordinated installs around other renovations.
Hidden Fees: None reported.
Invoices: “Detailed invoices” mentioned.
Cancellation: No info in the materials.
Government Rebates & Loans: They apply/coordinate on your behalf, explain options, and keep deadlines on track. Multiple mentions of painless loan and rebate processes.
Local Projects/Presence: Strong “local team” vibe and a lot of word-of-mouth referrals.
Reputation: Consistently “highly recommend,” “six stars if I could,” and “these are the folks you want.”
If you’re in Nova Scotia and want a clean, honest install with strong aftercare, Solar Ascent checks the boxes: competitive pricing, careful design, real support on financing/rebates, and performance that often beats estimates. The only recurring gripe is the SolarEdge app not showing consumption like your NS Power bill—production data is solid, but you may want an add-on for whole-home consumption tracking.
Homeowners who want hands-off paperwork (permits, NSP, rebates, loans)
Anyone who cares about no-nonsense design (not just “more panels”)
Folks who want fast, accountable support—even a year or two later
+3.5–15% production vs. estimate reported by multiple customers
$1,800 annual savings reported by one homeowner
5.8 MWh generated in 5 months on one system
Installs often done in ~2 days, smooth NS Power inspections
Warranty years (panels, inverter, workmanship) in writing
Option/pricing for consumption monitoring to match NS Power bills
Storm-hardening details for your roof type and location
Timeline commitments and who does what if NSP or weather causes delays
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